Ordering and Payment
PLACING AN ORDER
Q. Do I have to register to place an order?
A. No, you can browse and order without registering. Registration is offered only as a convenience to you. Once you register, we store your billing, shipping and payment information (if you choose) securely for future use. That way, you won't have to enter your information every time you order. Click here to register.
Q. How do I order catalog items online?
A. It's easy! Simply type the item number that's listed in the catalog into our keyword/item # search box, located in the upper right corner of most of our pages on our site. This will take you to the product that you are interested in. Then simply choose the style, color, quantity or any other necessary ordering information and add the product to your shopping cart.
Q. How do I find the item I want?
A. Use our keyword/item # search, located in the upper right corner of most of the pages on our site. Just type in the word of the item you're looking for. Or browse our site by clicking on any section in the top blue bar (Women's, Men's, For the Home, Scandia Woods, Clearance). Then pick a category from the list in the left column.
Q. What is my Promotion Code?
A. Your Promotion Code is the offer code listed right along with any special offer in a printed advertisement. Some online offers will also list a Promotion Code. And while you do not need a Promotion Code to shop Blair.com, you must enter one to receive any special offers or savings. (Please note that if you shop Blair.com through an email, you will enjoy your special offer automatically. No need to enter a promotion code.)
Q. How do I get an item monogrammed or personalized?
A. We offer these options on select items. If it is available, you'll see the monogram or personalization information right with the order information on the item. Please note that if you choose to have an item monogrammed or personalized, it will add 2-3 extra days to your expected delivery time.
Q. Can I have my items gift-wrapped?
A. We offer gift packaging on select items for a cost of $5.99 per item. If it is available, you'll have the option in checkout to "Add Gift Box". Simply click that link and select the items you'd like to have gift packaged. We will also include upon request a gift card with your personal message.
Q. Is ordering online safe?
A. Yes. We've made sure our online transactions are safe and secure, so you can shop with confidence. We work with industry leader VeriSign? to maintain the highest security standards. Our site is also tested and certified secure by McAfee® Security. For more about secure ordering at Blair.com, see Security Information.
PAYMENT OPTIONS & THE BLAIR CREDIT CARD
Q. What payment methods are accepted for purchases?
A. We accept VISA, MasterCard, American Express, Discover and PayPal®. You may also use the
Blair Credit Card or the brand credit cards from any of the stores on this website for more shopping
convenience and benefits.
Click here for details about the Blair
Credit Card. If you prefer to mail your order in, we accept checks and money orders in addition to all major credit cards.
Q. How do I apply for a Blair Credit Card Account?
A. To apply online, click here.
To apply by phone, call 1-800-458-2000 (TDD/TTY: 1-888-819-1918).
Q. Who is Comenity Capital Bank?
A. This is the financial institution that issues the Blair Credit Card. Comenity Capital
Bank and Blair have partnered to bring you the benefits and service you deserve, and make shopping Blair
even easier on you and your budget.
Q. Why do you need my social security number and date of birth?
A. Your social security number and date of birth are obtained so Comenity Capital Bank may
verify your identity and complete your application.
Q. Do I need to complete all the information requested on the application?
A. While Comenity Capital Bank can process your application without all of the requested
data, the omission of information could delay the application process and could affect the decision
regarding your application.
Q. How do I know if my application has been approved?
A. When you apply online, in most cases, you will see instantly if you've been
approved and what your credit limit is. If you are not immediately approved online, you will see a message
explaining the application is under further review and that you will be contacted by mail within
approximately ten (10) business days. When you apply by phone you'll receive your new card in
the mail within 2 weeks if you are approved. If you are not immediately approved, you will be notified by
mail within approximately ten (10) business days.
Q. Is it safe to apply online for a credit card?
Blair has taken measures to
ensure the security of all transactions involving personal information. We require a "secure session"
using Secure Socket Layer (SSL) encryption technology for all such transactions. During a secure session,
data passed back and forth between your computer and our system is encrypted to prevent a third party from
intercepting it. If you would like additional information on Web Security, please refer to our security page.
Q. Can I apply for a credit card if I do not have a US address?
A. You must have a permanent U.S. residence to apply. Please note, we cannot accept
applications with a P.O. box address.
Q. What information can I see about my Blair Credit Card Account online?
A. As a Blair Credit Card customer, you may click here to access your account. When you
choose to access your account information, you'll be taken to the website operated by Comenity Capital
Bank, the credit card issuer. (Since it isn't operated by Blair, it will require a separate login.)
You will be able to check your current account status, including: credit limit, balance, available credit,
minimum payment amount and due date, past due amount, last payment amount and date posted, list of your
authorized buyers and detailed statement history. You may also pay your Blair Credit Card Account bill
Q. Will I be able to make changes to my account online?
A. Once you log into your Blair Credit Card Account and have secured access to your
information, you will be able to: make changes to your personal information, add authorized buyers to your
account or request a credit limit increase.
Q. When will my online payment to Comenity Capital Bank be withdrawn from my bank
A. It may take up to two business days to complete your online payment. A successful online
payment will cause a debit on your checking account and a payment on your Blair Credit Card Account in the
time specified when you submitted your payment.
Q. Can I schedule when I want my online payment to be withdrawn?
A. No. Comenity Capital Bank does not currently offer the ability to schedule when a
payment can be withdrawn. Once a payment is keyed on Comenity Capital Bank's system, it will be
withdrawn from your checking account within two business days.
Q. Is there a fee to make online payments?
A. No. There is currently no fee associated with using Comenity Capital Bank's online
Q. Can you send me an email reminder of when my payment is due?
A. If you access your account online at comenity.net/blair and have provided your email
address to Comenity Capital Bank, you will receive an email reminder when your statement is ready to view.
The email will contain a link that allows you to securely click through and sign into your Blair Credit Card
Account Center to view your statement, payment due date, and make payments.
Q. Can I set up my account to have automatic payments made each month?
A. Currently, Comenity Capital Bank does not offer the ability to schedule regular online
payments to be withdrawn from your checking account on a monthly basis.
Q. What is the Comenity Capital Bank Credit Card Agreement?
A. The Comenity Capital Bank Credit Card Agreement is your agreement with the Blair Credit
Card issuer, Comenity Capital Bank.
Q. What is contained within the Comenity Capital Bank Credit Card
A. The Comenity Capital Bank Credit Card Agreement covers the use of your credit card
account. It explains topics such as: Minimum Payment, What to do if your Card is lost or stolen, Credit
Limit, Finance Charges, Other Fees and Charges, Arbitration, Billing Rights and many others. Please refer to
your Comenity Capital Bank Credit Card Agreement for more information.
Q. What are the Terms and Conditions of my Blair Credit Card account?
A. Click here to see the , ,
or the . Items covered are: Annual Percentage Rate (APR), Other APRs, Variable Rate
Information, Grace Period, Methods of Computing your Balance for Purchases, Annual Fees, Minimum Finance
Charge, and Late Payment Fees.
CREDIT CARD BENEFITS & REWARDS
Q. How do I earn rewards certificates?
A. You will earn a $10 rewards certificate for every $150 you spend on your Blair Credit
Card. Purchases made at Blair and most of our family of brands (excluding Draper's & Damon's) count towards
your rewards total - just as long as you use your Blair Credit Card as payment.
Q. How are rewards certificates sent to me?
A. Once you've reached at least $150 in purchases, you'll receive your rewards certificate
on your next monthly billing statement.
Q. Where do I find my rewards certificate number?
A. Look for your rewards certificate on your monthly billing statement. There is a rewards
certificate number and expiration date unique to you on the front of the certificate.
Q. Do my rewards certificates expire?
A. Rewards certificates expire 90 days after issue.
Q. How long do I have to earn each rewards certificate?
A. Each purchase total is valid towards a rewards certificate for 1 year after the purchase
date. So if you haven't earned a rewards certificate within 1 year of a purchase, that particular purchase
will no longer count toward a rewards certificate.
Q. How do I redeem my rewards certificate?
A. Use your rewards certificate just like a gift card to shop Blair and most of our family
of brands. To redeem online, enter your rewards certificate number in the reward certificate field at
checkout. To redeem on the phone, call 1-800-458-2000 and provide your rewards certificate number to the
customer service representative. Please note that rewards certificates cannot be redeemed on Draper's &
Damon's or Haband purchases.
Q. Can I use a rewards certificate and a promotional code on my order?
A. Yes, rewards certificates are treated just like a gift card payment type. That means
that you can combine your rewards certificate with any other promotion you have for extra savings on your
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