Frequently Asked Questions
Q. Will you share my name, address and phone number?
A. We sometimes make select customer names available to other quality mailers. If you prefer not to receive such mailings, please copy your name, address and customer number and send it to:
Mail Preference Service
220 Hickory St.
Warren, PA 16366
Q. Is ordering online safe?
A. Yes. We've made sure our online transactions are safe and secure, so you can shop with confidence. We work with industry leader VeriSign? to maintain the highest security standards. Our site is also tested and certified secure by McAfeeŽ Security. For more about secure ordering at Blair.com, see Security Information.
Q. Do you charge sales tax?
A. We collect sales tax in the city of Nome, AK; AL; AR; AZ; CA; CO; CT; DC; FL; GA; HI; IA; ID; IL; IN; KY; KS; LA; MA; MD; ME; MI; MN; MO; MS; NC; ND; NE; NJ; NM; NV; NY; OH; OK; PA; PR; RI; SC; SD; TN; TX; UT; VA; VT; WA; WI; WV and WY as required by law. States requiring sales tax are subject to change. We reserve the right to charge or collect applicable sales tax for your order. Therefore, your final sales tax charge may vary from what you see on the Order Review page of checkout. Sales tax amounts are calculated based on the address the purchase will be shipped to. Please note the type of product you purchase may affect the sales tax rate, additional sales tax might be charged by local governments, and sales tax laws change frequently. For states imposing sales or use taxes, your purchase is subject to tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it was made over the Internet, by catalog, or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. It is possible that you may be responsible for the payment of sales/use taxes on your orders, even though we are not required to collect sales/use taxes from you. In these situations, our listing of $0 tax at time of order does not mean that you are not responsible for the payment of taxes on the order. Rather, it means that we are not required to collect sales/use tax at the time of the order. It is your responsibility as the purchaser to pay sales/use taxes. Details on how to file these returns may be found at the state taxing authority's website. Also see: Individual States Sales/Use Tax Information
Q. What are the benefits of registering at
A. Registering at Blair.com is quick and easy, and provides many benefits.
As a registered shopper, you can store your billing, shipping and credit card information. (Although, you
don't have to store any credit card information.) You will also be provided with an address book for home
and work addresses, as well as addresses of anyone you send gifts to. Click
here to register now.
Q. Why do I need to create a password when I
A. Once you have registered with Blair.com, you will need to enter your
password every time you log in to access your personal information. This is necessary to protect your
privacy, so that any information you save is safe. Please remember that your password is case
Q. What if I forget my password?
A. No problem. If you forget
your password, click the "Forgot your password?" link right on the log-in screen, or click here. You'll then be asked
to enter your email address so that we can email you your password. Please remember that your password is
case sensitive. If you have credit card information stored in your account, we will delete it for your
safety when we send you your password.
Q. Is the information I store in My Account
A. This is a VeriSign Secure Site. The sign of trust on the Internet. Click
here for detailed information.
Q. What if I move or have a new credit card? Can I
change my account information?
A. Changing your account information is as easy as
logging in and clicking on "My Account". You may always change your email address, password, billing and
shipping addresses, as well as any preferred payment information you store. Click
here to access your account now.
Q. How do I use my address book?
A. Your address book stores shipping addresses for any orders you place at Blair.com. When you're in
the process of checking out, your stored addresses will all be listed so you can easily choose which you'd
like to ship to.
Q. Can I check the status of my Blair Credit Card Account online?
A. As a Blair Credit Card customer, you may click
here to access your account. When you choose to access your Blair Credit Card Account
information, you'll be taken to the website operated by Comenity Capital Bank, our credit card issuer. (For
added security, that site requires a separate login.) You will be able to check: current account status,
credit limit, balance, available credit, minimum payment amount and due date, past due amount, last payment
amount and date posted, list of your authorized buyers, detailed statement history. You may also pay your
Blair Credit Card Account bill online.
Q. What are Blair.com email specials?
A. These are exclusive email messages that may include special money-saving offers, featured products or information about the latest features at Blair.com. We send these only to our customers who have signed up for them. You can enjoy them, too. Simply click here.
Q. Will you share my email address with other companies?
Q. How do I stop receiving Blair email specials?
A. We always include an opt-out link at the bottom of each sales email we send. Simply use that link. Please keep in mind that you'll miss out on fabulous savings opportunities if you choose to quit receiving Blair email specials.
Q. How do I change my email preferences?
A. It's easy to change the format of the sales emails you receive from Blair.com. We include a link at the bottom of all of our sales emails that allows you to edit your email preferences. Simply click that link and make any changes you desire.
Q. What are HTML and text email formats?
A. HTML emails include pictures and other graphic designs. Text emails provide the same information as HTML emails, but do not include any graphics.
Q. Why didn't I receive my special email savings offer?
A. You should receive your special email savings automatically at checkout if you click through the email to shop. Please make sure that you click on any product or link on the email. That will open the Blair Web site and activate your special offer.
SPECIAL SAVINGS OFFERS
Q. Why didn't I receive the special offer or savings mentioned in my catalog, mailing or other advertisement?
A. You must enter a Promotion Code to receive advertised offers and savings. During checkout, you will be prompted to enter your Promotion Code. After you've supplied your code, you'll see the special offer or savings at the end of checkout. Some product exclusions apply. No promotions or discounts can be applied to the following products: Womens and Mens Signature Graphic Sweatshirts and Tees, Mens Suits by Falcone, and Mens Footwear by New Balance, Hush Puppies, Deer Stag, Nunn Bush, Stacy Adams, Timberland, Totes, Propet, Itasca, IZOD, and GBX. If you do not see the offer or savings you are expecting, please call 1-800-458-6057, and we'll help.
Q. Why didn't I receive the special Blair offer I found on another Web site?
A. When you click on any Blair banner you see on another Web site, you should automatically enjoy the special offer automatically at checkout. While we work hard to monitor these sites, occasionally they continue to show our banner offers even after they expire. Please e-mail us if you encounter any problems and we'll help.
PRODUCT REVIEW QUESTIONS
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Q. How do I write a product review?
A. It's fun and easy to submit your review. Simply browse to the product that you purchased or received as a gift and would like to review. On the product page, you'll see a link to "Write a Review". (In some cases, you may simply see a link to "Be the First to Write a Review".) Click on that link. You will need to log in if you're a registered shopper. If you're not registered, you'll need to create a Blair.com account. Once you're completely registered and logged in, you'll be taken to a page that asks about you, lets you rate the product and even write your own review. Your review will be checked to make sure the language and content are appropriate to put on our Web site and, once approved, should appear within 72 hours.
Q. What do the blue stars mean?
A. The stars represent our rating scale. 5 stars = excellent, 4 stars = good, 3 stars = average, 2 stars = fair, 1 star = poor.
Q. Why do I have to register to write a review?
A. You must register and log in before you can submit a review so that later you will be able to look back at all the reviews you've written. Other customers will also be able to see all the reviews you've written, but they'll only know you by the nickname you supply as you submit your first review. That helps them tell if you have similar standards, so they know if they tend to agree with your opinions.
Q. Why do I need to create a nickname when I write a review?
A. You'll be known in the Blair community of shoppers and reviewers simply by your nickname. It's an easy way to put a "name" to all the reviews you submit, while still protecting your privacy.
Q. How long does it take for my review to appear on your Web site?
A. Your review should appear on Blair.com within 72 hours. Please keep in mind that all reviews are checked (by an independent third party) before being put on our Web site to make sure that the language and content are appropriate. The language must be suitable for "kids" of any age, and content should be product-specific without any reference to other companies. Any reviews that do not pass approval will not be posted on our Web site. And please note that only the written review matters in the approval process, not whether the product was given a rating of 1 star or 5.
Q. What is Prop 65?
A. Prop 65 is a California law that requires companies to provide warnings for products that contain chemicals known to the state of California to cause cancer, birth defects and/or other reproductive harm. For more information to go P65Warnings.ca.gov
Q. Why do some products have a chemical warning?
A. The Prop 65 warning is required by the state of California for products that contain certain levels of chemicals known to the state of California to cause cancer, birth defects and/or reproductive harm. If a product does not display a warning on the product information page, the supplier of the product has indicated that it does not require a Prop 65 warning. For more information go to P65Warnings.ca.gov.
Q. What does the warning mean?
A. Although the product meets federal safety standards, we include the warning as required by the state of California, which has stricter requirements. We care about your safety and comply with applicable health and safety requirements.
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FAQs for CCPA
General Questions about the CCPA
- Q: What are my rights under CCPA?
A: CCPA gives California Consumers (“Consumers”) more control over how their personal information is being used by providing the following rights:
- The Right to Know: Consumers can make a verifiable request to know what personal information is being collected about them, and whether their personal information is being sold or disclosed and to whom;
- The Right to Request Deletion: A Consumer can make a verifiable request to a business to delete any personal information the business has collected or maintained. If a business receives a verifiable request to delete collected personal information, the business must also notify its service providers of the request so the Service Provider can delete the Consumer’s personal information from their records
- The Right to Opt-Out: A Consumer can direct, at any time, a business to not sell the Consumer’s personal information to a third party; and,
- Right to Non-Discrimination for the Exercise of CCPA Granted Privacy Rights: A business must not discriminate against California Consumers that exercise rights granted under the CCPA.
- Q: What steps do I need to take to make a CCPA request?
A: You can make a verifiable request to exercise the Right to Know and the Right to Request Deletion, and a request to exercise the Right to Opt-Out via our Website (“Site”) https://www.blair.com/privacy/management/request/ or by calling us at 1-888-912-0639.
Exercising the Right to Know
- Q: What happens when I make a verifiable request under the Right to Know?
A: To make a verifiable request to exercise the Right to Know, please visit the Site https://www.blair.com/privacy/management/request/, or by calling 1-888-912-0639. The following steps may apply to you:
- On either the phone call or through the Site, we will ask you to provide certain pieces of personal information to verify your identity. You may request that we provide to you a report containing
- Specific pieces of information we have collected, disclosed, and sold about you in the past 12 months or
- The categories of personal information we have collected, disclosed, and sold about you in the past 12 months.
- We will confirm receipt of your verifiable request for the Right to Know within 10 days.
- Q: How long will it take to receive the personal information you have after I submit my request for the Right to Know?
A: We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.
- Q: What if my request is denied?
- Q: What are you considering as personal information?
A: Identifiers: real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security Number, driver’s license number, customer number, or other similar identifiers
- Q: How did you obtain my personal information?
A: We collect information from you when you use the Site, contact us or interact with us. We may collect personal information that you may provide. Personal Information may also be collected on our behalf by our third parties and service providers.
Exercising the Right to Deletion
- Q: What happens if I request to have my personal information deleted?
A: To make a verifiable request to exercise the Right to Request Deletion, please visit the Site https://www.blair.com/privacy/management/request/, or by calling 1-888-912-0639. The following steps may apply to you:
- On either the phone call or through the web page, we will ask you to provide certain pieces of personal information to verify your identity. We will confirm receipt of your verifiable request for the Right to Know within 10 days.
As part of your Right to Request Deletion, you may ask for Blair to delete personal information we have collected and maintained about you from our records and direct us to communicate with our service providers to delete your personal information from their records.
- Q: How long will it take to delete my personal information?
A: We will confirm receipt of your verifiable request for the Right to Request Deletion within 10 days. We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.
- Q: How do I know if you removed my personal information?
A: We will send you correspondence regarding your request to delete within the timeframe outlined above. In the correspondence, we will specify the way the personal information was deleted.
We will maintain a record of the request of deletion as part of the record retention requirements under the CCPA for at least 24 months.
Also, the CCPA provides businesses certain exemptions from the Right to Request Deletion – there may be instances where Blair may not delete your information even though you requested the personal information be deleted. Please visit the California Attorney General website for additional information: https://oag.ca.gov/privacy/ccpa.
- Q: Have you shared my personal information to other companies? If so, how do I delete the shared personal information?
A: Blair may share the personal information it has collected about you to its service providers. If you make a verifiable request to exercise the Right to Deletion, we will provide notice to our Service Providers to delete your personal information from their records. In communication to you, we will confirm that we notified our Service Providers of your request to exercise your Right to Deletion.
Please note, even if Service Providers are notified of your request, the CCPA provides several exemptions from the Right to Deletion allowing the Service Providers to keep records of your personal information even though you requested the personal information be deleted.
- Q: What if my request is denied?
A: Under the CCPA, we also have the right to deny your request to exercise the Right to Request Deletion if we cannot verify your identity. Once you submit a request, we will match your information to our internal records. We will inform you if we are unable to verify your identity and shall treat your request as a request to Opt-Out of Sale.
Further, the CCPA allows for businesses to exercise a number of exceptions to a verifiable request to delete. If we deny your request to delete, we will provide you correspondence describing that we cannot comply with your request and include any statutory and regulatory exceptions.
- Q: I applied for a credit account and my application was denied. Can I request to have my application information deleted?
A: This information is protected for regulatory reasons and cannot be deleted.
- Q: Can I have the information you are reporting to the credit bureaus deleted?
A: This information is protected for regulatory reason and cannot be deleted.
Exercising the Right to Opt-Out
- Q: What happens when I make a request to exercise the Right to Opt-Out?
A: As a California Consumer, the CCPA provides the right, at any time, to direct Blair not to sell your personal information (“Right to Opt-Out”) to third parties. If you would like to Opt-Out of Blair selling your personal information, please click on the “Do Not Sell My Info” link at www.blair.com or call us at 1-888-912-0639.
- Q: How long will it take Blair to recognize a request exercising the Right to Opt-Out?
A: We will act on the request to Opt-Out within 15 days from the date we receive your request. We will notify you that we communicated with third parties to whom we sold your personal information that you have exercised your Right to Opt-Out and to instruct the third parties not to further sell the information.
- Q: Can my Right to Opt-Out request be denied?
A: If we have a good-faith, reasonable, and documented belief that a request to Opt-Out is fraudulent, we may deny the request. If we deny the request, we will inform you that we will not comply with the request, and we will provide an explanation why we believe the request is fraudulent.
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