Blair Customer Service/FAQs
Please call us at 1-800-458-6057. In you call, please include your Customer Identification number and the Source Code listed on each catalog. We will update your account information to remove the duplicate. We request your patience as you may continue to receive a duplicate catalog for a short time.
Subscribe to our Emails and receive exclusive online deals and offers. To unsubscribe from our Emails, please click the 'unsubscribe' link at the bottom of the email.
To track your order, click Check Order Status.
We have audited this and our other affiliate websites to ensure their accessibility. We are committed to maintaining the accessibility of this website to ensure that persons with disabilities have full and equal enjoyment of the goods, services, facilities, privileges, advantages, and accommodations of our services through the site. If you have any accessibility questions or problems, please contact us at 1-800-458-6057 or email@example.com for assistance.
Find out more about Blair's 100 year history here
You can call our order line below. These operators are only able to take orders and cannot provide any other customer service information.
7 Days A Week
8 A.M. - 1 A.M (ET)
Simply type the item number that's listed in the catalog into our keyword/item # search box, located at the top center of most of our pages on our site. This will take you to the product that you are interested in. Then simply choose the style, color, quantity or any other necessary ordering information and add the product to your shopping cart.
Use our keyword/item # search, located at the top center of most of the pages on our site. Just type in the word of the item you're looking for. Or browse our site by clicking on any section in the top white bar (Women's, Men's, Scandia Woods, Clearance). Then pick a category from the list in the left column.
Your Promotion Code is the offer code listed right along with any special offer in a printed advertisement. Some online offers will also list a Promotion Code. And while you do not need a Promotion Code to shop Blair.com, you must enter one to receive any special offers or savings. (Please note that if you shop Blair.com through an email, you will enjoy your special offer automatically. No need to enter a promotion code.)
We accept VISA, MasterCard, American Express, Discover, debit cards, and PayPal. If you prefer to mail your order in, we accept checks and money orders, all major credit cards, and debit cards.
We collect sales tax in the city of Nome, AK; AL; AR; AZ; CA; CO; CT; DC; FL; GA; HI; IA; ID; IL; IN; KY; KS; LA; MA; MD; ME; MI; MN; MO; MS; NC; ND; NE; NJ; NM; NV; NY; OH; OK; PA; PR; RI; SC; SD; TN; TX; UT; VA; VT; WA; WI; WV and WY as required by law. States requiring sales tax are subject to change. We reserve the right to charge or collect applicable sales tax for your order. Therefore, your final sales tax charge may vary from what you see on the Order Review page of checkout. Sales tax amounts are calculated based on the address the purchase will be shipped to. Please note the type of product you purchase may affect the sales tax rate, additional sales tax might be charged by local governments, and sales tax laws change frequently. For states imposing sales or use taxes, your purchase is subject to tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it was made over the Internet, by catalog, or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. It is possible that you may be responsible for the payment of sales/use taxes on your orders, even though we are not required to collect sales/use taxes from you. In these situations, our listing of $0 tax at time of order does not mean that you are not responsible for the payment of taxes on the order. Rather, it means that we are not required to collect sales/use tax at the time of the order. It is your responsibility as the purchaser to pay sales/use taxes. Details on how to file these returns may be found at the state taxing authority's website.
We may be required by law to provide the state tax authority with a report of the total amount of all your purchases at the end of the year. Additional information on your tax reporting obligations are available at the state taxing authority's website.
Complete the Return/Exchange Form, located in the middle section of your packing slip included with your packaging. Can’t find your packing slip? Print a return and exchange form here.
If your return/exchange is a gift, please fill out the box marked gift return and include additional monies if necessary.
Detach and enclose the Return/Exchange Form in the package with the merchandise you are returning. You may use your original packaging material to make your return. Please be sure to remove any labels affixed to the package or cover the original address label to avoid any confusion.
You can use our convenient easy return label, found on your packing slip, to ship your package. It's pre-addressed and prepaid. A $9.99 shipping and handling charge for the easy return label will be deducted from your merchandise refund or billed to your original method of payment. Please note items shipped directly from the manufacturer or shipped outside the continental United States do not include an easy return label.
At your own cost, you may also use the shipping provider of your choice and send it to the address listed below to return your order. For your protection, please return by insured mail and be sure to save your receipt for your records. We strongly encourage insuring your package if you choose this option.
220 Hickory St.
Warren, PA 16366
Give the package to your Postal Carrier or drop it off at any U.S. Post Office location.
Returns can take up to 2 weeks to process. Please allow 1-2 billing cycles for credits to process on your credit card.
Standard shipping charges are calculated on the order subtotal before the promotional discount is applied. Please allow between 6 and 8 business days for your order to arrive.
Standard Shipping & Handling Charges Per Delivery Address Up to $20.00 $6.99 $20.01-$40.00 $9.99 $40.01-$70.00 $12.99 $70.01-$100.00 $14.99 $100.01-$150.00 $17.99 $150.01-$200.00 $19.99 $200.01 and over $21.99
We do not offer delivery on weekends or holidays. We reserve the right to require a signature on some packages. We ship to AK, HI and US territories for an additional charge of $8.99. Approximate shipping is 8-12 days.
Priority Shipping - $18.99 - arrives in 3 to 4 business days
- Business day: Saturday, Sunday and Holidays are not considered business days.
- Priority Shipping is delivered by UPS
- Unable to ship to PO Boxes, APOs, or FPOs
- Priority Shipping is only available with in stock merchandise. Backorders will ship with our standard delivery once it is available.
- Not available with all items. There is a message when it is not available.
Drop ship (items shipped directly from the manufacturer) orders are shipped by ground only and cannot be expedited or shipped with Priority Shipping. Drop ship items can only be shipped within the continental United States (no shipments to FPO, APO, P.O. Boxes or military bases). Please allow up to 2 weeks for delivery. Please note: Some specially marked products may require additional delivery charges or an additional fee may be required for expedited delivery. Shipping and handling charges are non-refundable.
We use a secure server to protect your ordering information as it comes to us via the Internet. This means that all information such as name, address and your credit card number entered in the checkout section of our online store is encrypted with Secure Sockets Layer (SSL). SSL technology is an industry standard and among the best software available today for secure commerce transactions.
Our web server is stable and secure, so you can shop via the web without worry and without risk. We encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
You can find your perfect size and measurements by viewing our Size Guide.
Our styles can be searched by Catalog Alias (Example: 3C1-51719) or by an Item # that may appear on your order confirmation and/or invoice (Example: 51719). Please note: 76915 is an overall company identifier and not a product number. If you have trouble locating a product or style at any time, please contact our Customer Service Team at 1-800-458-6057.
Prop 65 is a California law that requires companies to provide warnings for products that contain chemicals known to the state of California to cause cancer, birth defects and/or other reproductive harm. For more information to go www.P65Warnings.ca.gov.
The Prop 65 warning is required by the state of California for products that contain certain levels of chemicals known to the state of California to cause cancer, birth defects and/or reproductive harm. If a product does not display a warning on the product information page, the supplier of the product has indicated that it does not require a Prop 65 warning. For more information go to www.P65Warnings.ca.gov.
Although the product meets federal safety standards, we include the warning as required by the state of California, which has stricter requirements. We care about your safety and comply with applicable health and safety requirements.
What are my rights under CCPA?
CCPA gives California Consumers (“Consumers”) more control over how their personal information is being used by providing the following rights:
- The Right to Know: Consumers can make a verifiable request to know what personal information is being collected about them, and whether their personal information is being sold or disclosed and to whom;
- The Right to Request Deletion: A Consumer can make a verifiable request to a business to delete any personal information the business has collected or maintained. If a business receives a verifiable request to delete collected personal information, the business must also notify its service providers of the request so the Service Provider can delete the Consumer’s personal information from their records
- The Right to Opt-Out: A Consumer can direct, at any time, a business to not sell the Consumer’s personal information to a third party; and,
- Right to Non-Discrimination for the Exercise of CCPA Granted Privacy Rights: A business must not discriminate against California Consumers that exercise rights granted under the CCPA.
What steps do I need to take to make a CCPA request?
You can make a verifiable request to exercise the Right to Know and the Right to Request Deletion, and a request to exercise the Right to Opt-Out via our Website (“Site”) www.blair.com or by calling us at 1-888-912-1132.
What happens when I make a verifiable request under the Right to Know?
To make a verifiable request to exercise the Right to Know, please visit the Site https://www.blair.com/privacy/management/request/, or by calling 1-888-912-1132. The following steps may apply to you:
On either the phone call or through the Site, we will ask you to provide certain pieces of personal information to verify your identity. You may request that we provide to you a report containing
- Specific pieces of information we have collected, disclosed, and sold about you in the past 12 months or
- The categories of personal information we have collected, disclosed, and sold about you in the past 12 months.
- We will confirm receipt of your verifiable request for the Right to Know within 10 days.
How long will it take to receive the personal information you have after I submit my request for the Right to Know?
We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.
What if my request is denied?
What are you considering as personal information?
Identifiers: real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security Number, driver’s license number, customer number, or other similar identifiers
How did you obtain my personal information?
We collect information from you when you use the Site, contact us or interact with us. We may collect personal information that you may provide. Personal Information may also be collected on our behalf by our third parties and service providers.
- On either the phone call or through the Site, we will ask you to provide certain pieces of personal information to verify your identity. You may request that we provide to you a report containing
What happens if I request to have my personal information deleted?
To make a verifiable request to exercise the Right to Request Deletion, please visit the Site https://www.blair.com/privacy/management/request/, or by calling 1-888-912-1132. The following steps may apply to you:
- On either the phone call or through the web page, we will ask you to provide certain pieces of personal information to verify your identity. We will confirm receipt of your verifiable request for the Right to Know within 10 days.
As part of your Right to Request Deletion, you may ask for Old Pueblo Traders to delete personal information we have collected and maintained about you from our records and direct us to communicate with our service providers to delete your personal information from their records.
How long will it take to delete my personal information?
We will confirm receipt of your verifiable request for the Right to Request Deletion within 10 days. We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.
How do I know if you removed my personal information?
We will send you correspondence regarding your request to delete within the timeframe outlined above. In the correspondence, we will specify the way the personal information was deleted.
We will maintain a record of the request of deletion as part of the record retention requirements under the CCPA for at least 24 months.
Also, the CCPA provides businesses certain exemptions from the Right to Request Deletion – there may be instances where Blair may not delete your information even though you requested the personal information be deleted. Please visit the California Attorney General website for additional information: https://oag.ca.gov/privacy/ccpa
Have you shared my personal information to other companies? If so, how do I delete the shared personal information?
Blair may share the personal information it has collected about you to its service providers. If you make a verifiable request to exercise the Right to Deletion, we will provide notice to our Service Providers to delete your personal information from their records. In communication to you, we will confirm that we notified our Service Providers of your request to exercise your Right to Deletion.
Please note, even if Service Providers are notified of your request, the CCPA provides several exemptions from the Right to Deletion allowing the Service Providers to keep records of your personal information even though you requested the personal information be deleted.
What if my request is denied?
Under the CCPA, we also have the right to deny your request to exercise the Right to Request Deletion if we cannot verify your identity. Once you submit a request, we will match your information to our internal records. We will inform you if we are unable to verify your identity and shall treat your request as a request to Opt-Out of Sale.
Further, the CCPA allows for businesses to exercise a number of exceptions to a verifiable request to delete. If we deny your request to delete, we will provide you correspondence describing that we cannot comply with your request and include any statutory and regulatory exceptions.
I applied for a credit account and my application was denied. Can I request to have my application information deleted?
This information is protected for regulatory reasons and cannot be deleted.
Can I have the information you are reporting to the credit bureaus deleted?
This information is protected for regulatory reason and cannot be deleted.
What happens when I make a request to exercise the Right to Opt-Out?
As a California Consumer, the CCPA provides the right, at any time, to direct Old Pueblo Traders not to sell your personal information (“Right to Opt-Out”) to third parties. If you would like to Opt-Out of Blair selling your personal information, please click on the “Do Not Sell My Info” link at www.blair.com or call us at 1-888-912-1132.
How long will it take Blair to recognize a request exercising the Right to Opt-Out?
We will act on the request to Opt-Out within 15 days from the date we receive your request. We will notify you that we communicated with third parties to whom we sold your personal information that you have exercised your Right to Opt-Out and to instruct the third parties not to further sell the information.
Can my Right to Opt-Out request be denied?
If we have a good-faith, reasonable, and documented belief that a request to Opt-Out is fraudulent, we may deny the request. If we deny the request, we will inform you that we will not comply with the request, and we will provide an explanation why we believe the request is fraudulent.
Why did the Blair Credit Card close on March 15, 2022?
All Blair credit cards have closed as our relationship with Comenity Capital Bank has ended. We are very happy to report that you'll still be able to shop our full assortment online, or by calling our friendly representatives. We accept all major credit cards, debit cards, and PayPal as other methods of payment.
Will Blair issue a new card from different bank?
Currently, we have no plans to issue a new card from a different bank.
How will orders and backorders placed on the Blair Credit Card be processed now that the card has closed?
All orders and backorders placed on or before March 14, 2022, will ship and be charged to the credit card used for the purchase. When and if backorders are delayed due to inventory and supply chain issues, you will be notified by customer service via email, mail or phone. Depending on the length of the delay, orders may need a new method of payment before being processed. If a new method of payment is not obtained, then the order will be cancelled. Moving forward, you'll still be able to shop our full assortment online or by calling our friendly representatives. We accept all major credit cards, debit cards, and PayPal as methods of payment.
Where can I manage my Blair Credit Card and make payments?
You will continue to receive monthly billing statements until your account balance is paid in full and the terms and conditions in your Credit Card Agreement will apply until your account balance is paid in full. You will also continue to have access to the Account Center hosted by Comenity Capital Bank, where you can view your account and make online payments.
How will refunds, exchanges, and order changes be managed now that the Blair Credit Card has closed?
Please follow the return policy found at www.blair.com/content/returns. Please note, refunds for returns allocated to another form of payment will not affect your outstanding balance due to Comenity Capital Bank. Any outstanding balance on your Blair Credit Card will need to be paid in accordance with your credit card agreement. Refunds will be applied back to the original method of payment.
Exchanges and order changes made where the Blair Credit Card was the original method of payment, may need a new method of payment for the addition of the new item after the card closure on March 15, 2022. We accept Visa, American Express, MasterCard, and Discover, debit cards, as well as PayPal. If this is required, you will be notified by customer service via email, mail or phone. The refund for the returned item will be applied back to the Blair credit card.
How will remaining rewards be issued now that the Blair credit card closed on March 15, 2022?
If you earned enough points through March 4, 2022, to receive a rewards certificate, a final reward certificate will be delivered on your April 2022 billing statement. Any point balance below 150 remaining on your account after fulfillment will be forfeited. Rewards expire 90 days after issuance.
How do I apply for an Blair Credit Card Account?
Thank you for your interest in opening a Blair Credit Card credit card. We are not accepting new applications at this time. Please call 1-866-422-4471 with further questions.
What information can I see about my Blair Credit Card Account online?
As an Blair Credit Card customer, you may click here to access your account. You'll be taken to the website operated by Comenity Bank, the credit card issuer. Since it isn't operated by Blair, it will require a separate login. You will be able to check your current account status, including: balance, minimum payment amount and due date, past due amount, last payment amount and date posted, and detailed statement history. You may also pay your Blair Credit Card Account bill online.
Will I be able to make changes to my account online?
Once you log into your Blair Credit Card Account and have secured access to your information, you will be able to make changes to your personal information.
When will my online payment to Comenity Bank be withdrawn from my bank account?
It may take up to two business days to complete your online payment. A successful online payment will cause a debit on your checking account and a payment on your Blair Credit Card Account in the time specified when you submitted your payment.
Can I schedule when I want my online payment to be withdrawn?
No. Comenity Bank does not currently offer the ability to schedule when a payment can be withdrawn. Once a payment is keyed on Comenity Bank system, it will be withdrawn from your checking account within two business days.
Is there a fee to make online payments?
No. There is currently no fee associated with using Comenity Bank online payment feature.
Can you send me an email reminder of when my payment is due?
If you access your account online and have provided your email address to Comenity Bank, you will receive an email reminder when your statement is ready to view. The email will contain a link that allows you to securely click through and sign into your Blair Credit Card Account Center to view your statement, payment due date, and make payments
Can I set up my account to have automatic payments made each month?
Currently, Comenity Bank does not offer the ability to schedule regular online payments to be withdrawn from your checking account on a monthly basis.
What is the Comenity Bank Credit Card Agreement?
The Comenity Bank Card Agreement is your agreement with the Blair Credit Card issuer, Comenity Bank.
What is contained within the Comenity Bank Credit Card Agreement?
The Comenity Bank Credit Card Agreement covers the use of your credit card account. It explains topics such as: Minimum Payment, What to do if your Card is Lost or Stolen, Credit Limit, Finance Charges, Other Fees and Charges, Arbitration, Billing Rights and many others. Please refer to your Comenity Bank Credit Card Agreement for more information.
What are the Terms and Conditions of my Blair Credit Card account?
Visit Blair Credit Card Terms and Conditions to see the Customer Privacy Statement. Items covered are: Annual Percentage Rate (APR), Other APRs, Variable Rate Information, Grace Period, Methods of Computing your Balance for Purchases, Annual Fees, Minimum Finance Charge and Late Payment Fees.
How will remaining rewards be issued once the Blair credit card closes on 3/15/22?
If you earn enough points through March 4, 2022, to receive a rewards certificate, a final reward certificate will be delivered on your April 2022 billing statement. Any point balance below 150 remaining on your account after fulfillment will be forfeited. Rewards expire 90 days after issuance.
How will remaining rewards be issued once the Blair credit card closes on 3/15/22?
If you earn enough points through March 4, 2022, to receive a rewards certificate, a final reward certificate will be delivered on your April 2022 billing statement. Any point balance below 150 remaining on your account after fulfillment will be forfeited.
Registering at Blair.com is quick and easy, and provides many benefits. As a registered shopper, you can store your billing, shipping and credit card information. (Although, you don't have to store any credit card information.) Click here to register now.
If you have registered with Blair, you may update your password and/or email address at any time. Please select My Account to login. Then select Email Address or Password under Manage Account Settings to change your password.
If you have forgotten your password, you may click Forgot your password to have a link emailed to you so you can reset your pasword.
- You will be taken to a new page explaining that you will be sent password reset instructions:
- Verify the address and click SUBMIT.
- You will be taken back to the Sign In page:
- A message at the top will state that Reset Instructions Sent.
- You will receive an email to the address you entered:
- Once you have received the email:
- Click the 'reset password' link.
- If you have not received the reset email, please check your 'Junk' and 'Spam' folders.
- Key the new password twice and click SUBMIT.
- If the password reset was successful, you will be signed in and taken to the Account Overview.
Once you begin the checkout process you will be asked to enter any promotional discount or reward code. Your discount will appear in the Order Summary and each item on your order will be prorated. Offers and discounts cannot be combined and are not valid towards previous purchases.
What is VIP Plus?
VIP Plus is a fee-based customer loyalty program that was previously offered by Blair. For a full list of benefits please visit www.blairvipplus.com/Login. The first 30 days of membership is $1.99. After the first 30-day trial, your membership automatically renews for $14.97 a month and will be charged to the credit card you authorized when you enrolled.
Are you currently enrolling new members into VIP Plus?
The VIP Plus program has been discontinued and we are not enrolling new members. Current members will maintain their membership per the terms and conditions of the program.
How can I cancel VIP Plus?
If you would like to cancel your membership, please visit www.blairvipplus.com/Login or call 1-888-288-7708 to cancel. There is no obligation to continue. You may cancel at any time if you are not completely satisfied, and there will be no future charges.
We offer gift cards that are mailed to you once purchased. You can purchase a gift card online or through our customer service line at 1-800-458-6057, Monday through Friday, 9AM - 9PM (EST).
Blair Gift Cards can be used for any purchases from any Blair catalog or mailing and at Blair retail stores. They can also be used on our website for purchases from Blair and any of our sister brands, except for Haband and Draper's & Damon's.
We send plastic gift cards with a letter in a specially marked Blair envelope. It arrives first class via the United States Postal Service.
Plastic gift cards arrive in the recipient's mailbox in 7-10 business days.
Simply shop at Blair as you normally would. When ordering by phone, give the customer service representative your gift card number, which you'll find on the back of your plastic card. By mail, enter your gift card information on the order form. (Do not send in your physical gift card.) Online, enter your gift card number in the "redeem a gift card" section in the payment area at checkout. If you have a balance remaining on your gift card after shopping, simply keep the card and use the remaining balance toward your future purchases.
Simply return your merchandise as you normally would. We will issue a merchandise credit for the merchandise total.
Lost or stolen cards may be replaced, for the remaining balance according to Blair records, with proof of purchase provided.
Your gift card is activated and ready to use when you receive it.
We recommend that you do keep your used gift card until you receive your complete order. Once you have received your order and are happy with all the items, feel free to get rid of your gift card.
We offer gift packaging on select items for a cost of $5.99 per item. To place an order with gift packaging, please contact us at 1-800-458-6057.
You can email us at firstname.lastname@example.org. We generally can respond to you within 1 to 2 business days.
Call Us: If you have any questions not covered online, we encourage you to reach out to our friendly customer service center and they will be happy to assist you.
Customer Service: Monday throught Friday 9 A.M. - 9 P.M. (ET) 1-800-458-6057
Place and Order: 7 Days a Week 8 A.M. - 1 A.M. (ET) 1-800-458-2000