What happens if I request to have my personal information deleted?
To make a verifiable request to exercise the Right to Request Deletion, please visit the Site
https://www.oldpueblotraders.com/privacy/management/request/, or by calling 1-888-912-1132. The following steps may apply to you:
- On either the phone call or through the web page, we will ask you to provide certain pieces of personal information to verify your identity. We will confirm receipt of your verifiable request for the Right to Know within 10 days.
As part of your Right to Request Deletion, you may ask for Old Pueblo Traders to delete personal information we have collected and maintained about you from our records and direct us to communicate with our service providers to delete your personal information
from their records.
How long will it take to delete my personal information?
We will confirm receipt of your verifiable request for the Right to Request Deletion within 10 days. We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary,
we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.
How do I know if you removed my personal information?
We will send you correspondence regarding your request to delete within the timeframe outlined above. In the correspondence, we will specify the way the personal information was deleted.
We will maintain a record of the request of deletion as part of the record retention requirements under the CCPA for at least 24 months.
Also, the CCPA provides businesses certain exemptions from the Right to Request Deletion – there may be instances where Old Pueblo Traders may not delete your information even though you requested the personal information be deleted. Please
visit the California Attorney General website for additional information:
Have you shared my personal information to other companies? If so, how do I delete the shared personal information?
Old Pueblo Traders may share the personal information it has collected about you to its service providers. If you make a verifiable request to exercise the Right to Deletion, we will provide notice to our Service Providers to delete your
personal information from their records. In communication to you, we will confirm that we notified our Service Providers of your request to exercise your Right to Deletion.
Please note, even if Service Providers are notified of your request, the CCPA provides several exemptions from the Right to Deletion allowing the Service Providers to keep records of your personal information even though you requested the
personal information be deleted.
What if my request is denied?
Under the CCPA, we also have the right to deny your request to exercise the Right to Request Deletion if we cannot verify your identity. Once you submit a request, we will match your information to our internal records. We will inform you
if we are unable to verify your identity and shall treat your request as a request to Opt-Out of Sale.
Further, the CCPA allows for businesses to exercise a number of exceptions to a verifiable request to delete. If we deny your request to delete, we will provide you correspondence describing that we cannot comply with your request and include
any statutory and regulatory exceptions.
I applied for a credit account and my application was denied. Can I request to have my application information deleted?
This information is protected for regulatory reasons and cannot be deleted.
Can I have the information you are reporting to the credit bureaus deleted?
This information is protected for regulatory reason and cannot be deleted.